Account Changes
Adult Pages
Domain Registration
Session Timeouts
Simultaneous Logins
Unsolicited Email (spam)  Spam tagging

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Account Changes

For customer protection, Msen does not accept account changes (upgrades, downgrades and closes) via e-mail.

When Msen closes an account, we delete all file information from our server.After our backups have cycled, deleted information is unrecoverable. For this reason, we want to make sure that such requests come from our customer, not someone impersonating them.

Please fax your request to 248-740-0690, or mail it to:
Msen Inc.
P.O. Box 4725
Troy, MI 48099-4725

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Domain Registration

Msen normally handles the proper registration of domains for our clients or transfer of existing domains to Msen.

Msen lists itself as the "Technical Contact" allowing us to properlymaintain server information for the domain. The customer is listedas both "Administrative" and "Billing" contact.

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Simultaneous Login Policy

Msen does not allow simultaneous logins on accounts. A simultaneous login is defined as a customer account used to login to Msen more than once at the same time, using either the same or a different telephone number. When simultaneous logins occur, Msen will hang up on the sessions and may bill the account for as many simultaneous connections as occurred.

For organizations that require access for multiple users, Msen recommends either a Dedicated Internet Connection or setting up a dial-on-demand router running NAT. Please contact Msen for details.

For organizations requiring only a few users to access the Internet, Msen recommends multiple Personal Dialup accounts.

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Session Timeout Policy

Msen has several account options. As such, we have several policies on timing-out (hanging up) on users

Business dialup accounts are a metered service and do not timeout users, except per their request. To request this, contact service@msen.com

Personal dialup accounts are timed-out after 8 hours. This should be long enough for most gaming or FTP sessions.

There are several reasons to timeout users. The simplest and shortest answer is thatpersonal dialup services are not dedicated lines.If you are interested in dedicated or unmetered modem services, please consider one of Msen'sBusiness Complete orBusiness Dialup solutions.

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Unsolicited email (aka Spam) is network abuse!

Msen reserves the right to terminate an account without noticefor what Msen considers unacceptable use of network resources.This covers unsolicited messages sent directly via email, redirected through Msen's email servers, sentto Majordomo mailing lists, or posted to Usenet newsgroups.Msen charges offenders $100.00 plus $150.00 per hourcleanup costs per occurrence. These charges apply, even if we choose to terminate the account.

Email address forgery

Forgery of the from or return email address to one not owned by the user will be considered abuse and subject to thesesame penalties. This will be regardless of the number of recipients. If the mail was sent from your PPP login session,you are responsible for it.

Off network spam advertising your web site

Use of an email account not operated by Msen (i.e. Hotmail.com) for the purpose of advertising a web sitehosted at one of Msen.com's servers violates this policy.

Open Mail Relay

Spammers search the Internet for machines that have been configured to "trust everyone" when sending email.This was the common setting in the early, research days of the Internet, but is dangerous in today's commercial market. Today, one must configure mail machines running SMTP server software (MS Exchange, Sendmail, QMail, Lotus Notes) to deny relaying email from outside IP addresses.Failure to do so allows spammers to use your machine as a "spam exploder", turning one mail message to your machine into 100 spams sent to various email addresses. All of your available bandwidth is used insending this junk mail.

Therefore, any machine found as an open relay, before or after an incident, will be charged a fine.

It must deny joe@aol.com sending mail to mary@hotmail.com by sending it to your machine.

If the mail was sent or relayed by your PPP login session, you are responsible for it.

Guidelines for sending mass email

There are legitimate uses for mass mailings: Many companies use mailing lists to keep in touch with customers.

If you are sending mass mailings, you must be able to show to Msen one of the following:

Registration by each recipient on a guest book or web-board, requesting email information.

Outside registration at a non-online event. (i.e. Attendance and registration at a Novell Netware seminar is sufficient for receiving product announcements about Novell products.)

Ownership of a Majordomo mailing list maintained at Msen.

E-mail addresses in the list must be deliverable. Any account which generates 15 or more "Undeliverable" or "Bounced" messages in a single 24 hour period will be considered abusive.

The email must include the source of the address in the body of the message, preferably at the top. Majordomo lists are exempt, as they are self documenting. Examples of properly formatted email might contain one of these at the top of the message:

You are receiving this email because you attended the InternetShow at the Novi Expo Center on 11/14/2000 and registered an emailaddress then.

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You received this because you registered in the guest-book at http://www.mydomain.com.

You must promptly remove anyone from your list when they request it.

The use of a "targeted" list purchased or received from another source is prohibited. These professional spam lists are not targeted, and are not your work in collecting a contact list of interested customers.

Guidelines for posting to Usenet

Limit your posting to 5 newsgroups or less. People don't want to see the same stuff over and over again.

If you are posting to a binaries group, your posting must contain a binary that is relevant.

If you are posting an adult picture, post only in the alt.binaries.pictures.* groups. Rec.nude is not for pictures.

Limit your postings to once per week.

99% of Usenet newsgroups have charters prohibiting advertisements. If the newsgroup charter denies posting of advertisements to the newsgroup, you are limited to a five line advertising trailer, ie. signature, in your message, which must be a contributing response> to a current discussion. Starting a new topic thread to advertise you product is not allowed.

The more restrictive policy of the charter or these rules will be enforced.

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Inbound Spam Tagging

Msen attempts to filter and slow the amount of spam coming to our customers from outside machines. This is difficult asmany of the offenders move accounts constantly, and make pre-emptive filtering useless. As the Internet community gets moreand more fed up with unsolicited email, more options are being produced to filter mail.Starting in August of 2000  Msen adds a header line to email when we suspect that a piece of email may be spam.This is an automated system using three services:

The Realtime Blackhole List (RBL)

Dialup Users List (DUL)

Relay Spam Stopper(RSS)

This detection is done by the ip addresses found in the headers or envelope of the email message and merely adds a newheader line to me message. Msen does not throw away your email! Examples of lines added are:

X-Spam-Suspected-by-Msen-because-of-Envelope: [210.95.201.1]_rss
X-Spam-Suspected-by-Msen-because-of-Header: [210.155.14.194]_rbl

These detection services do provide "false positives".Therefore, instead of throwing out the email,Msen has chosen to only tag the message, and leave it up to the user to throw out the email based on therecommendation. One known false positive is Amazon.com's purchase receipts. That example alone serves as case and pointon why we do not automatically throw out suspected spam. Currently approximately 6% of mail received by Msen is beingtagged.

To make use of these headers, one uses filters in their email software. Unix users should use procmail.

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XXX - Adult pages

Msen's policy is not to impose censorship on network access, but constructing fences high enough so children cannot see over them is common sense and good practice. Msen recognizes both the both the rights of children to have access to electronic information and adults rights to not be censored to what is safe for a child. That is why we impose restrictions on web pages that contain adult material. If the user has gone to the trouble of configuring and using software that filters the incoming content, publishers need to label the content that has a chance of being objectional.

Msen insists that adult web pages be tagged in their <HEAD> section with the meta tag that defines the content of the page to browsers that are aware of the PICS protocol. Since the standard is an open and undefined one, we have chosen two self rating systems:

RSACi (now ICRA)

SafeSurf
"The RSACi system has been incorporated into the Microsoft browser, Internet Explorer 3.0+ and into the leading softwareblocking device, CyberPatrol. Netscape honors RSaci and SafeSurf via their Help->Netwatch service."

How to properly construct adult pages:

Read the documentation at http://www.rsac.org/ and

Install the RSACi meta tag on all adult pages of
<META http-equiv="PICS-Label" content='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" r (n 0 s 0 v 0 l 0))'>
Change the bold text, per the instrunctions at the website, for nudity, sex, violence and language.

Read the documentation at http://www.safesurf.com.

Install the SafeSurf meta tag on all adult pages of
<META http-equiv="PICS-Label" content='(PICS-1.0 "http://www.classify.org/safesurf/" l r (SS~~000 8 SS~~004 7))'> Change the bold text, per the instructions at the website. The given example identifies a page as "Adults Only" and "Erotic frontal nudity".

Place the icons on your homepage so that parents know that you have done your work to protect their children. See examples below.

Either place the meta tags also on the "You must be 18+" page so children never get to even see the page, or place a notice simular to the following near the adult or child buttons.

All pages below here are restricted with the RSACi and SafeSurf systems.

Read up on other Net filterering browsers, and install the appropriate Meta tags if they do not support the RSACi or SafeSurf.

Failure to take reasonable steps to mark your pages may lead to account termination.

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